At Boca Java, we take customer service very seriously and we strive to exceed our customers’ expectations in every aspect of our business, including our return policy. While we have a very tolerant return policy, we have refund policies in place to protect us from fraud-which ensures that we keep our product prices low for all customers.

Food Product Return Policy:
Because we are a roast-to-order coffee company with exacting freshness and quality standards, we do not resell returned coffee and therefore we only give store credit for returned coffee; however, if we send you items that are broken, defective, incorrect, or missing, we will re-ship the new item(s) at no charge. If we issue a credit, the first $25 will be applied to your Boca Java account as a store credit and the balance will be returned to your credit card. Your store credits will exclude shipping costs and are valid for 90 days from the date of issuance. If you cancel your coffee order after we begin roasting but before we ship your coffee, you will receive a store credit equal to 75% of the total order value, excluding shipping costs. All returns must be received within 30 days of the ship date.

Non-Food Product Return Policy:
Boca Java will exchange or replace any non-food product within 30 days of the ship date. After we receive your item(s), we will refund the full price of the item(s) minus shipping fees. The non-food return policy applies to all orders with the exception of items that were part of a promotional offer. For items returned that are broken, defective, incorrect, or missing, Boca Java will re-ship at no charge.

*All refunds are at Boca Java’s discretion.