A drop ship item is an item that gets shipped directly from the manufacturer rather than from our warehouse. Drop shipments have different return guidelines- they only offer a 30-day return opportunity and these returns include a 20% restocking fee. If a cancellation occurs after an item has been shipped, but before delivery occurs, the customer can refuse the package at the door; however, the customer will still be responsible for the 20% restocking fee, along with the shipping charges.