CommunityGeneral QuestionsWhat Happens If I Receive An Order I Didnt Want

What happens if I receive an order I didn't want?

One of the greatest benefits of the Boca Java Home Delivery Service is its flexible delivery program. Boca Java provides its customers with tools to custom-design their own delivery schedule to meet their needs. Additionally, Boca Java communicates all shipments via email prior to the packages leaving our fulfillment center so no customer should ever receive an unwanted delivery.

If you received an email regarding an order that you did not want, please contact one of our customer service representatives at 888-BOCA-JAVA before the order ship date. We notify our customers via email before all orders are shipped. If you call prior to shipment, we can reschedule the order, change the order, or even cancel the order (Obligation shipments are required before any orders may be cancelled for Home Delivery Service members who sign up through a promotional offer with obligations.).

Should you refuse a shipment prior to contacting a Customer Care representative, Boca Java will charge a $25 return shipping and handling fee. This will be in the form of an electronic gift certificate and will be applied directly to your account.

EXCLUSIVE E-MAIL OFFERS:
Receive exclusive discounts, coupons,
promotions and newsletter.

Cart Contents view cart »

Your cart is currently empty

Log-In To Your Account

Don't have an account? Register now.